Sunday, August 22, 2004

Operations Management would be key differentiating factor: Industry Panels conclude during new Society launch at XLRI

* Panels include MDs of Tinplate, TELCON, Tata Yodo, Dean, IIT Kharagpur, Senior Executives of ICICI, Tata Steel, Tata Motors, SBI, CET/SAIL, Usha Martin

* XLRI to utilise rich Jamshedpur Belt’s vast resources for Operations Management Society

Seamless Operations Management would be the key differentiating factor for Companies in the days ahead. With everything else accessible to all competitors, the player who takes the lead in Operations Management would win. This was the conclusion reached by two Round Tables at XLRI Jamshedpur. The panels included Mr Bhusan Raina, Managing Director, Tinplate Co. of India; Mr. Ranveer Sinha, Managing Director, Telco Construction Equipment Co. Ltd. (TELCON) and renowned Operations Management Professor, Dr S Sahu, Dean, PG Studies, IIT Kharagpur. The occasion was the Inauguration of the new Student Society, Association at XLRI for industrial and Operations Management, AXIOM’s one-day workshop on “Operations Management: Future Trends”.
The Inauguration had two Round Tables and two Technical Sessions.
In the first technical session, Mr G Ramakrishna, Chief Manager (ATM Operations, Bihar & Jharkhand), State Bank of India, discussed the ATM initiatives of SBI, stressing on how technology helped in getting a competitive advantage and cutting costs.
The first Roundtable deliberated on ‘The future of operations lies with Services and not Manufacturing’ in which the participants were Mr. Bhushan Raina, MD, Tinplate; Mr. Ranveer Sinha, MD Telcon; Mr. Pradeep Srivastava, MD, Tata Yodo; Dr. S Sahu, Dean (PG Studies), IIT Kharagpur; Mr. A S Mathur, President, Usha Martin; Mr. Rajesh Singh, Additional Director (Engg.), CET/SAIL; and Mr. Bapna, Senior GM (Quality), Tata Motors. The panel discussed the interdependence of services and manufacturing sectors but stressed on the importance of manufacturing’s role especially in the Indian context. It was reiterated how satisfactory services could be provided only if the manufacturing was of good quality; and manufacturing in turn depended on the services for its finished products to reach the customer. The panel reached the conclusion that Operations is an area in which services and manufacturing are interlinked and Operations would be the key differentiation factor in future.
The afternoon session began with Mr Ravi, Regional Head (Eastern Region), ICICI Bank discussing the Operational Structure of ICICI’s ATM. He focused on the various operational and logistic steps that have been implemented at ICICI’s efficient ATM network. He placed emphasis on how standardization has helped ICICI roll out new ATM counters seamlessly. “As technology gets more and more duplicated, Operations can be the differentiator, helping companies arrive at a logical and feasible plan to deliver top quality services.” A lively Question and Answer session followed the talk.
The second Roundtable comprising Mr. Ajay Das, Executive Director, Timken; Mr. U K Chaturvedi, VP (Long Products), Tata Steel; Mr. T K Ghosh, VP (Corp.), Tinplate; and Mr. R C Nandrajog, ED, TRF contemplated on ‘Quick response or agile : the future model of manufacturing’. The panel noted how the rate of change in the organization could not be greater than the rate of change in the organizational environment. The panel concluded that to map out that change and implement it, strong managerial hubs would have to be established.
Also Read:
Campus Jottings, The Hindu, Delhi, August 19, 2004

1 comment:

durga said...

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