From Business Line, National Edition, November 6, 2004
XLRI Jamshedpur, mandated by the Employees' Provident Fund Organisation (EPFO) to suggest reform measures, has proposed sweeping changes in the organisation's structure.
The B-School, which has already sent in its report to the PF authority, has divided its recommendations into two sets, one titled Organisational Restructuring and the other, Cadre Review.
The first, said Dr E.M. Rao, who has coordinated the project on behalf of XLRI, relates to both staff functions (areas such as human resources and legal) and core functions (such as subscriptions).
The report refers to the need to address a number of issues pertaining to the organisation's spread through multi-level offices. In particular it has proposed the creation of offices that are empowered in a far more effective manner. While there should be a certain uniformity of workload, the office that stands at the lowest rung of the structure should also be the one closest to the customer, suggests the report.The second part of the report — Cadre Review — advocates the introduction of variable pay to add value to the existing fixed-pay system to provide better customer satisfaction. ...
The suggestions placed by XLRI are crucial to the growing stature of the organisation in India, particularly because of the Government's willingness to reform it and bring in a more transparent mechanism, Dr Rao, Professor - Personnel Management & Industrial Relations, told Business Line.